GENERAL TERMS & CONDITIONS
Term Structure (for billing purposes)
- ISA revised its term structure and naming effective January 1st, 2014.
- Terms now run in line with the calendar year starting January and ending December.
- There are two terms in the year:
- August to December
- January to June
Refund Policy
- ISA operates a “no-refunds” policy which is standard in our industry; if a paid-for lesson is missed for a legitimate reason (see below) a make-up class is offered within the same term.
Fees
- All invoices issued are to be settled upon receipt. ISA does not offer credit terms.
- Training term fees are payable in full latest by the end of the 1st week of each term.
- League fees are payable in full upon receipt of invoice.
- Tournament fees are due latest one prior to departure (overseas) or tournament start date (domestic).
Attendance
- For a missed training, the standard resolution is for a make-up class to be offered during the same term. No carryovers to the next term.
- ISA recognises that exceptional circumstances can occur and resolution is at sole discretion of the Academy Manager: admin@isa.com.sg.
Payment Methods
- Payments should be made by bank transfer to our bank account
- We do not accept cash or credit cards
Weather Policy
- Please note that sessions will be held even when it rains.
- We will stop sessions when there is lightning and heavy rain.
- At the first sight of lightning all players will leave the field and head for sheltered area. Only when there has been a minimum of 15 mins of no lighting ,training will resume.
- There should be a chat pop up feature – see our current website