GENERAL TERMS & CONDITIONS

Term Structure (for billing purposes)

• ISA revised its term structure and naming effective January 1st, 2014.
• Terms now run in line with the calendar year starting January and ending December.
• There are two terms in the year:
  • August to December
  • January to June

Refund Policy

• ISA operates a “no-refunds” policy which is standard in our industry; if a paid-for lesson is missed for a legitimate reason (see below) a make-up class is offered within the same term.

Fees

• All invoices issued are to be settled upon receipt. ISA does not offer credit terms.
• Training term fees are payable in full latest by the end of the 1st week of each term.
• League fees are payable in full upon receipt of invoice.
• Tournament fees are due latest one prior to departure (overseas) or tournament start date (domestic).

Attendance

• For a missed training, the standard resolution is for a make-up class to be offered during the same term. No carryovers to the next term.
• ISA recognises that exceptional circumstances can occur and resolution is at sole discretion of the Academy Manager: admin@isa.com.sg.

Payment Methods

• Payments should be made by bank transfer to our bank account
• We do not accept cash or credit cards

Weather Policy

• Please note that sessions will be held even when it rains.
• We will stop sessions when there is lightning and heavy rain.
• At the first sight of lightning all players will leave the field and head for sheltered area. Only when there has been a minimum of 15 mins of no lighting ,training will resume.
• There should be a chat pop up feature – see our current website